Refund policy

All sales are final. We are not able to accept returns.

There are still a few times we want to hear from you.

If you need to change your order. Email us within 12 hours of ordering, with your order number, and tell us what to change.

If your order arrives wrong or with something missing. Email us as soon as you can with your order number and a photo of what you received, and we will take care of it.

If there is a problem with a product. Email us within 3 days of receiving your order so we can look into it.

If the address entered at checkout was wrong. We are not able to refund an order that was sent to an address entered incorrectly at checkout. If the package comes back to us or is delivered to the wrong place, we can send it again for a second shipping charge.

If your order is lost or arrives broken. Email us within 3 days of the delivery date with your order number, and a photo if it arrived broken, and we will look into it with the carrier.

Write to us at davidandanne@thefarmatcatawissacreek.com.